S-04
Training and technical support
Training, application support, firmware updates, and service and returns (RMA) for our products.
Scope
Training
Training on device installation, Sedona programming, Coselium Workbench and Niagara N4 integration.
Application support
Device selection, point allocation and sample applications.
Support tickets
Numbered tickets with the serial number for faults and product questions; email on every status change.
Returns (RMA)
Faulty devices are sent to us by courier at the sender’s expense, logged by serial number and examined. Devices that can be repaired are repaired and returned by courier, cash on delivery.
What we provide
- Product and application training
- Numbered support ticket
- Firmware updates
- RMA examination